Excuse: Attempt to lessen the blame attaching to (a fault or offense); seek to defend or justify. I give you permission to NEVER make an excuse again. Accountability is everything. If you want to be a true CEO, EVERYTHING that happens on a loan file or escrow is your fault.EXCUSES ARE THE ACHILLES OF SUCCESSLet's examine what we make excuses for: I can't adapt or get with social media I can't get organized The market is (x) Rates are up/down Goals are unrealistic Leads are weak Couldn't reach them or they aren't ready I'm too busy and overwhelmed I'm tired Well...